cancellation policy

We kindly ask that any changes and cancellations are made within 24 hours of notice. Late cancellations will be subject to a fee of 50% of your scheduled treatment (not to exceed $100).

Non-cancellations or “NO-Shows” will be charged the full amount of the original service booked.

Spa week: All Spa Week appointments are prepaid and non-refundable.  Any cancellations or changes must be made 72 hours after the original booking date.  Any changes are subject to a $50.00 cancellation/re-scheduling fee per service booked.

Discount vouchers purchased on a third-party site:  Cancellation or changes are accepted with 48 hours of notice.  Late cancellations or No-Shows are subject to a $50 fee per service or forfeiture of the purchased voucher.  Expired vouchers will be honored for the purchased amount towards any service.

Out of respect for our clientele, treatments for clients arriving more than fifteen minutes late will be honored at Nival’s discretion.

For additional information or inquiries, please call 301.951.4445 or e-mail [email protected]